Questions & Answers

Find answers to the most common questions about EV charging solutions

Frequently Asked Questions

Browse through our comprehensive Q&A to find answers to your questions

What are Charging Cube’s key competitive advantages compared to other international brands?

Our strength lies in offering the "best value for money": combining the cost advantages of a direct manufacturer, 13 years of deep R&D and manufacturing expertise, a highly diverse and technologically advanced product portfolio (from standard charging to ultra-fast and stack charging), and highly flexible, reliable customization services. We are dedicated to providing products and solutions with exceptional investment value for our customers.

How are logistics and shipping handled?

Our production base is located in Yibin District, Luoyang, a key logistics hub in China. We work with professional logistics partners to provide end-to-end solutions from the factory to your designated port, ensuring efficient and reliable shipping.

What cooperation models do you offer for overseas distributors?​

We provide flexible partnership models:

  • Distribution Model:​​ Appointing regional exclusive or non-exclusive distributors, with support in branding, products, and marketing.
  • Project Cooperation:​​ Collaborating with governments or large enterprises to develop demonstration projects.
  • Local Assembly:​​ Exploring local assembly plants in suitable markets to reduce costs and meet localization requirements.
What experience do you have in collaborating with international companies?​​

We have long-standing, successful partnerships with numerous leading automotive manufacturers in China, demonstrating the high reliability and compatibility of our products. We are actively applying this experience to the global market, committed to being a trusted partner for international clients.

What is Charging Cube’s production capacity, and can you ensure timely delivery for large orders?

We possess strong large-scale production capabilities. Our monthly production capacity reaches 10,000 units for AC chargers and 2,500 units for DC chargers. This ensures we can handle large project orders and guarantee stable, on-time delivery.

Do you support OEM/ODM collaborations?

Yes, we warmly welcome OEM/ODM partnerships. We can customize product appearance, functionality, and even software interfaces based on your specific market needs, brand identity, and technical specifications, helping you build a distinctive market presence.

Can the products withstand harsh environmental conditions?​​

Absolutely. Our products are designed for extreme environments, featuring a wide operating temperature range (e.g., -40°C to +60°C) and adaptability to high altitudes, humidity, and more. With an IP54/IP55 protection rating, they effectively resist dust and water ingress, ensuring long-term stable outdoor operation.

Are your communication protocols and payment systems compatible with international standards?

Yes. Our chargers support the OCPP 1.6J open protocol, allowing seamless integration with third-party charge management systems of your choice. For activation, we support multiple methods such as RFID cards, mobile apps, and VIN recognition, offering high flexibility for integrating your own payment and membership systems.

What kind of pre-sales and after-sales support can international clients expect?

We provide comprehensive support:

  • Pre-sales:​​ Our professional team offers "one-stop" solutions, including site assessment, system design, budget planning, and feasibility analysis.

After-sales:​​ We offer 24/7 online technical support and have partnered with service centers in multiple regions to ensure rapid response. We also provide comprehensive operation and maintenance training for partners

What are the target markets for your portable power stations?

This product is highly flexible and suitable for various scenarios: as a temporary solution, it can be used for outdoor activities, emergency rescue, film production, and other off-grid applications. As a commercial solution, it can be rapidly deployed in areas with difficult or costly grid access, such as parking lots and service areas, enabling low-cost and quick setup.

What are the standout features of your liquid-cooled ultra-fast charging technology?

Our liquid-cooled ultra-fast charging technology employs advanced 600A liquid-cooled cables, enabling extremely high single-gun output power while making the cables lighter and easier to handle. The core 40kW SiC (silicon carbide) power modules boast peak efficiency exceeding 97%, resulting in lower energy consumption and higher reliability. This technology is future-ready, designed to meet the demands of next-generation high-power batteries.

What is the “Flexible Shared Charging Stack,” and how can it benefit my charging station operations?

This is a revolutionary charging system. It intelligently distributes a high-power pool (e.g., 960kW) across up to 12 charging terminals. Its core advantage is "on-demand" power allocation: when one vehicle requires fast charging, it can receive up to 600kW; when multiple vehicles charge simultaneously, the system dynamically allocates power. This significantly improves total power utilization, reduces initial investment, and enables an ultra-fast charging experience of "200 km range in 3 minutes," maximizing operator revenue and station efficiency.

Which internationally compatible charging interfaces do your DC EV chargers support?

Our DC chargers are highly versatile and can be configured with various interfaces based on customer needs, including CCS1 (North American standard), CCS2 (European standard), CHAdeMO (Japanese standard), and GB/T (Chinese standard), making them compatible with the vast majority of electric vehicles worldwide.

Do Charging Cube’s products comply with international standards and safety certifications?

Absolutely. This is one of our core strengths. Our key products, such as DC EV chargers, have obtained multiple international authoritative certifications, including TUV, CE, and FCC, ensuring compliance with stringent safety, electromagnetic compatibility, and environmental requirements in markets like the European Union and beyond, facilitating smooth export and operation.

Who is Charging Cube, and what is its position in the international market?​​

Charging Cube is a brand under Henan Topway Intelligent Control Technology Co., Ltd., a leading Chinese new energy enterprise. Since our establishment in 2013, we have deeply focused on the new energy sector, operating as an integrated solutions provider encompassing R&D, production, sales, and operations. Our goal is to offer advanced, reliable, and comprehensive smart charging infrastructure and energy storage products to the global market.

Scroll to Top